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PHOENIX, Ariz (April 20, 2021) —Today, the Business Intelligence Group named 78 companies, executives and products as winners of the 2021 Excellence in Customer Service Awards. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.
“The role of customer service is changing every day and the winners of this year’s program highlights the people, organizations and products that are really improving how consumers connect with companies,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group.
In addition to being named as one of the 78 companies, Adopt was singled out as one of the best Technology Companies of the Year in its size category.
“This award is testament to the hard work and dedication of each and every Adopt employee who helps us keep our promises every day to our clients. None of this is possible without them. On my desk is a sculpture of three elephants. If anything represents the spirit of Adopt it’s this little sculpture. One elephant is sliding off a cliff and two elephants above are using their tails and trunks tied together to rescue the one falling. Whether in regards to clients or employees, we have a ‘herd mentality,’ which means that no one is left behind. We use all of our might to ensure the safety and well being of our clients and our team. Our commitment to relentless client service is in the spirit of everything we do. Relax, we’ve got you.”
For more information about the Excellence in Customer Service visit https://www.bintelligence.com/excellence-in-customer-service-awards. For interviews, please call Tony Felice at 602-875-5664 or email at tonyf@adopttechnologies.com.
About Business Intelligence Group www.bintelligence.com
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
About Adopt Technologies
Founded in 2004, Adopt Technologies is a Phoenix, AZ-based Cloud Solutions Provider delivering cloud computing solutions, migrations, IT strategy and solutions consulting, enhanced cybersecurity services, traditional IT management, and 24/7/365 at-your-beck-and-call technical support desk services. The company has experienced rapid and well-managed growth, outperforming projections every year since 2012 by introducing innovation and personalized service to an industry known for frustration and confusion for business owners. Adopt’s leaders are business experts with a deep knowledge of IT rather than tech people with no knowledge of how business is run. The company boasts a Net Promoter Score (NPS) of 86 with decision-makers, an NPS of 76 with end-users, and a client retention rate of 97%. The company boasts an amazing array of awards and distinctions. Adopt is recognized as one of the Best IT Strategy Management Consulting Firms in America by Forbes Magazine (2020 & 2021) and the only company in Arizona to make the most recent list; it won an AZ Business Magazine Most Admired Company Award in 2020; Inc. Magazine’s list of the 5000 fastest-growing companies in America (3 years in a row and counting); ASU Sun Devil 100 fastest-growing company (3 years in a row and counting); as well as CRN’s MSP 500 List 3 years in a row (FastGrowth 150 list in 2020 and Pioneer 250 list in 2019 and 2021). In March of 2021, IT Services Report also named Brett Helgeson as one of the 25 Best IT CEOs in America. In April 2021, Adopt won the Best Technology Company Customer Service Award by Business Intelligence. In 2021 Adopt received SOC 2 Type II compliance attestation for its cloud platform and IT systems and processes by The Lazarus Alliance, a leading Phoenix-based Cyber Security firm. The audit affirms Adopt’s strict internal security and organizational controls in order to meet the rigorous SOC 2 standards.