In his monster hit Happy, singer songwriter Pharrell Williams urges us to"
Clap along if you feel like a room without a roof,
Clap along if you feel like happiness is the truth.
Clap along if you know what happiness is to you.
Happiness as a measurement of status and a baseline for improvement is what Adopt is all about. Every month we strive for a "happiness factor" that lets us know how we are doing by surveying thousands of customers daily. At the end of each call, a client is offered three emojis to let us know how happy they were with the call, the agent, and the resolution by choosing an emoji:
Our clients gave us a happiness rating of 99% for the 2nd Quarter of 2022! What's more, we handled all issues on the first touch 98.8 percent of the time. This is impressive considering that the number of calls to our call center has tripled from two years ago. Less than 5% of our help desk calls need to be referred to an engineer, which means that our front-line technical service representatives can handle 95% of all requests themselves.
A major value of the cloud is that it's centralized so that we can control your data better. Centralized management and control reduce the number of issues globally, and more robust, more efficient, and secure companies make for a better world.
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