It’s about all of us.

UBUNTU - is a South African proverb meaning "I am because we are," it's at the heart of everything we do. "Adopt Technologies" is derived from CEO and Managing Partner Brett Helgeson and his wife Gretchen's three adopted children, represented in the logo, one circle for each child.  Adopt often hires those with less experience but whom are quick learners and heavy on both soft and intangible skills required in a high quality customer service oriented environment.

For the leaders at Adopt Technologies, whether at the employee, client, or vendor partner relationship level, we have always focused on being open, honest, transparent, and simply committed to doing the right thing.  We strongly feel that every interaction must be mutually beneficial and serve the interests of both parties, even when those interactions need to broach difficult topics or discussions.  That is how we have built the long-standing relationships we have with vendor partners and clients, and it is also why we have never had an employee leave Adopt for another technology firm by their own will.

​

We strongly believe in and foster an environment focused on open communication, constructive feedback, and the sharing of thoughts and ideas.  We ask our team members to always put themselves in the other party's shoes, view things from the opposite perspective, and realize that the way somebody may be interacting with them could be tied to something completely unrelated to the current interaction, causing them to behave a certain way.  We want people to speak their mind, voice concerns, hold team members and leadership accountable – albeit conscientiously and respectfully – to help drive our organization and the people within it to be better.  That approach also helps to quickly identify those team members that may not be in the right seat on the bus or shouldn't even be on the bus at all. 

​

In regards to mentorship and development, we offer access to a number of company-paid training opportunities (seminars, in-person courses, and online courses). We also contribute financially towards continuing education programs and those that desire to work towards college degrees.  We promote, encourage, and expect that our team members will help mentor, educate, and share knowledge with one another to fulfill our "promote from within" and "train your replacement" strategies.We conducted an extensive study of the tech industry and, in particular, how it talks to its customers. We found that as a whole, it doesn't do a good job. Too much jargon. Too much tech-speak. Barely any emotion. So we set out on a journey to understand ourselves. To ask ourselves why we do what we do? What makes us special?

​

We searched for a way to convey all of the emotional components of Adopt Technologies. As we mention above,  three circles in our logo represent our CEO's three adopted children, so we knew that was a part of the story. We involved every employee in our quest for knowledge about being better than the competition. We asked them about their jobs, their future roles in the company, and many heart-based questions about what makes them tick, why they love what they do and what mark they want to leave on the world. All of this stems from a management philosophy that is always gut checking: "Are we doing right by our people? Are we keeping our promises to one another? Are we delivering relentless client service?  Do people enjoy working here?  Bottom line, we want our employees to achieve their dreams personally and professionally.  If our team members are successful and happy,  we will be successful with our clients.

​

Our efforts are reflected in our client and employee retention, as well as the awards we’ve won.  We were recently evaluated by JD Power & Associates. While ultimately we did not have the budget to be certified by them, they were blown away by our culture, how we care for those who work at Adopt and how we care for the clients and partners Adopt serves.